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Case Study: Rapid Implementation with Canada’s Largest Telecom Service Provider

After a comprehensive selection process, Bell Canada selected Omniware Solutions as the billing vendor of choice for their VoIP and WiMAX product offerings.

Requirements
  • Needed a cost-effective biller for their national VoIP service in 2005
  • Link in to existing systems
    • Feed for unbilled usage
    • Feed for customer profile updates
    • Feed OneBill with billed usage and invoice information
  • Needed to ensure Sarbanes Oxley compliancy

Omniware Approach

Requirements Gathering

  • Meet with Sponsors and key subject matter experts (SME’s) to define expectations
  • Understand and document current and future business processes

Omnibill™ Solution

  • Use Omnibill Mediation Solution to quickly integrate OSS systems
    • Real-time integration done via Omnibill Web Services
    • Service Oriented Architecture (SOA) facilitates integration of systems with disparate technologies (eg .NET, J2EE, etc)
    • Configuration of adapters
  • Use Omnibill Workflow to model billing flows
  • Use Omnibill Scheduler to automate flow process
  • Configure web portal security to define roles and responsibilities

Post Production Support

  • Support client throughout process and after live deployment
  • 24 x 7 Omniware Support Desk

Omnibill Deployment

Conclusion: Bell Canada Success Story

Omnibill has been deployed as the billing engine for Bell Canada’s national WiMAX service, marketed as Sympatico Unplugged. The Omniware team worked within a 90-day time-to-market window, and successfully deployed and configured Omnibill for billing, invoicing, payment processing and reporting. Omnibill has been integrated with Bell’s ordering system and Bell’s web portal, leveraging Omnibill’s SOA compliant web services.

  • Summary
  • System delivered in 12 weeks
  • Minimal Code Development
    • Omnibill out-of-the-box
    • Rapid configuration of billing rules
  • Benefits
    • simple, clean billing processes
    • cost effective
    • quick Implementation >> Quick time-to-market
    • eliminated additional manual processes
    • Bell Canada revenue add
      • Used Omnibill to bill on behalf of the other Canadian telecom providers eg Alliant, Sasktel, etc
  • Satisfied Customer
  • Continuing requests for Omniware services & Omnibill product for billing of new services
    • Residential voip (6 weeks)
    • Internet, Sympatico Unplugged (3 months)
    • Wimax-in-home (3 months)
    • Linking Charging and Payment Module to CGI Tapestry Ordering (1 month)
 
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