Omniware is only as useful as its trained users
Togetherness training
- One on one: On-site workshops are tailored to meet the individual needs of our clients. We include training as part of our product deployment and this activity is captured directly in our project planning phase. Our courses are designed to help all staff members - from customer care to management.
Self-study with Omniware
- Tutorials: To aid in the transition to a new billing system a ‘play’ area can be set up for use with tutorials provided so that clients can learn about their system at their pace and convenience.
- Forums: Available to the ‘students’ of Omniware. Here they can collaborate with each other to learn. The forums are monitored by staff who answer questions and “keep it clean”.
- Manuals: Supplements to training programs and help guides for your customer care departments. Your quality of service depends on our quality of service. All documentation has been created keeping this in mind.
- Demos: Common tasks using the Omniware portal are captured as viewable demos and available to all our clients
- In the case of large-scale deployments, demos can be created tailored to the clients specific requirements.
- Blog: A continuous newsletter with the bonus of being low cost and encouraging quick feedback. It’s an open and friendly way to communicate the progress, roll-out, training and in time, the day to day running of Omnibill™. All information related to the new billing system can be published. For instance you can provide documentation, training materials, deployment plans, news items and so on. This is an excellent place to garner buy-in from staff and route their ideas into the billing solution by creating a community feeling that encourages opinions. We can help set this up!
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